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Virtual University |
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| The "A" List Call Center Glossary |
| Below are the measurements from the "A" list. Meaning, these are the primary metric measurements, taken every time you’re scheduled to work. These numbers will be used for coaching, discipline, and termination, if necessary.
Metric
Description and What It “Really” Means to YOU
Abandon Rate
The abandon rate is the percentage of calls ... |
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| Remove Harmful and Unnecessary Programs |
| (ONLY DO IF YOU ARE SURE YOU WILL NOT USE THOSE APPLICATIONS)Yes as they put info in the registry cluttering it, and sometimes they'll load sub-processes (mini programs) during the start up and into the system tray. You should perform a house clean of any programs you have installed but ... |
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| Disk Cleanup Utility |
| This utility cleans up useless data on your computer to improve your computer’s performance.
1. Click START then Programs
2. Select Accessories and then System Tools
3. Then click Disk Cleanup
Microsoft has an article that also combines Defraging Your Computer, which is what you should do after Disk Cleanup. This article ... |
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| Clean Cache, Temp Files, Password and History |
| 1. Click on the Tools menu 2. Then click on the Internet Options item. 3. A dialog box will popup - DELETE
I first posted Microsoft's Article "Optimize your computer for peak performance" in the Disk Cleanup Utility. The article also includes the instructions for defragmenting your hard drive as well ... |
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| Defragment Your Hard Drive |
| You may want to defragment your hard drive to reorganize the way the data is stored to optimize the space you do have. To start the defragmenter, close all unnecessary programs!
1. Click START then Programs
2. Select Accessories
3. Select System Tools
You'll find Disk Defragmenter in that folder. Click on it to start it ... |
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| Security Check |
| Are my automatic virus protection, firewalls and automatic updates on? 1. Go to: Start/Control Panel/Security Center and be sure Automatic Updates is turned 'ON'2. Also Check to see if the Automatic Firewall is turned 'ON'3. Also Check to see if the Virus Protection is turned 'ON'
Speaking about additional security, in addition ... |
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